Sales Administration Manager
The Role
The position is a key interface between the sales force, production planning and technical departments and it is essential that all work is managed in accordance with Company policy and procedures.
Responsible for the administration and processing of Customer Sales Orders and all associated correspondence (account portfolio that is not covered by the Key Account Managers). Supporting the Regional Sales Managers to process enquiries and support documentation. Maintain and controlling the Sales Departments responsibilities on Sage and Support the Commercial Manager to ensure the Sales process is adhered to throughout the organisations Holographics business.
Your responsibilities
Communication, Team-working and Interpersonal Skills:
- Clear and concise communications
- Ability to communicate effectively to differing levels in accordance to the audience
- Produces structured logical reports
- Shares information with others in the team, participates in team discussions and activities
- Understands how own role contributes to the success of the team, responds positively to requests from others.
Influence and Persuasion:
- Uses facts and figures to persuade
- Constructively builds a strong case behind own argument
- Uses key messages from a range of available information
- Presents case in a clear and logical way.
Continuous Improvement:
- Creates systems and Procedures
- Introduces new systems and processes to increase quality and highlight shortcomings in processes
- Introduce performance standards and Service Level Agreements to improve the quality of work produced
Customer Focus:
- Takes responsibility
- Strive to clarify and understand customer needs, correct customer problems promptly
- Takes full personal responsibility for resolving customer problems, follows through to ensure problems are resolved
- Monitors and checks customer satisfaction.
Results Planning:
- Improves own performance
- Strives to improve the way things are done, setting goals and objectives well above previously achieved results.
- Constantly seeks feedback to improve and learn.
You
- Customer service experience
- Good organisational and administration skills with the ability to communicate at all levels
- Excellent written and verbal communication skills
- Keen eye for detail
- An excellent command (written and spoken) of Spanish or Chinese would be preferred
- Systems – Sage (preferably Line 500), Excel, Word, Outlook and a CRM package would be advantageous.
Your Rewards
- £20-25,000 basic plus a 10% increase bonus for achieving objectives.
- 26 days holiday
- Contributory Pension
- Healthcare
- Perk card
Don’t delay, send in your CV and apply to this position today.
