Helpdesk Assistant
Due to the success of our Software Solution team in the design and implementation of bespoke applications for our railway clients, a position has been created to provide support in resolving helpdesk calls for our corporate management information systems.Reporting to the Management Information Systems Developer the work will involve:
- Resolution of helpdesk calls relating to our Finance system (Navision), HR system (Trent), Consultants Time Booking system, Invoices and Credits and our forthcoming Integrated Assignment Management system.
- Developing a knowledge base of calls to help resolve problems quicker and to help prioritise future developments.
- Software development (database design, web pages, reports) initially on minor projects.
We are looking for a self-managing, self motivated and enthusiastic individual who wants to progress a career in software development, ideally working towards becoming a fully qualified Microsoft Software Developer. You must have excellent communication skills and the ability to produce error free work.IT skills are necessary but software programming skills are not essential as training will be provided.
