HR 'should help managers set an example'


HR 'should help managers set an example'
Human Resources (HR) should be on hand to guide senior managers and ensure that they understand the impact their behaviour can have on staff, it has been suggested.

Neil Twogood, Chief Operating Officer at Performance Consultants, thinks that bosses should be encouraged to project a self confident image and help to prevent the spread of fear throughout a company during difficult economic times, Personnel Today reports.

However, this is not always an easy task.

"If they act buoyant and upbeat when in fact they are fearful and anxious, people will detect an imbalance and they will come across as insincere," Mr Twogood said.

"HR can play the vital role of a trusted advisor holding up a mirror to help senior managers understand that their mood sets the tone for everyone else in the organisation," he added.

Going one stage further, a spokesman for ClickAJob maintains that managers should be open and frank, keeping staff in the loop wherever possible.

"With the future uncertain, staff are sensitive to anything they feel is being kept from them – especially when social networks are so quickly alert to changes anyway," he says.

"To avoid 'us' and 'them' issues, managers need to demonstrate that they are genuinely on the same side – that the whole company shares challenges together – and that with mutual co-operation all difficulties can be overcome."

"Just as sales are becoming more customer-centric, managers should try to be more employee-centric in stimulating staff optimism," he concludes.

A poll conducted for the Chartered Institute of Personnel and Development recently found that many employees do not think their bosses can be relied on to keep them informed about a firm's situation during the recession, Workplace Law Network wrote.

Related categories: HR / Recruitment.

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