Recruitment is the biggest single problem facing the hospitality industry today, according to newly-released research.
A survey of more than 2,000 establishments, including hotels, clubs, pubs and restaurants, by purchasing consortium Beacon found that 78 per cent of respondents were struggling to fill all their positions.
Hotels were facing the most difficulties, with 82 per cent in the midst of staffing problems, while 39 per cent said that the skill shortage caused by a lack of suitable staff was having an adverse effect on their business.
"The industry needs to do more to promote the sector to ensure businesses attract and retain high-quality recruits," commented John Vinuesa, director of Beacon.
A recently-launched National Skills Strategy has introduced a ten-point plan to help employers raise customer service skills and tackle a skills shortage in their respective sector.
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