Consumers 'unhappy' with energy suppliers


Consumers 'unhappy' with energy suppliers
Half of people are dissatisfied with their energy providers, according to a new survey.

Customer satisfaction is at a fresh low, while fuel poverty represents a growing problem, uSwitch found.

The price comparison website's latest customer satisfaction report found half (48 per cent) of respondents were unhappy with their energy provider with more and more people suffering from a complete lack of power.

Some 6.4 million people were struggling with rising energy costs, while the number of households in fuel poverty stood at 5.8 million, the survey said.

Customers at Scottish and Southern Energy were the most satisfied (61 per cent), the research found, with British Gas and npower, bottom in all seven categories.

Half of their combined 9.4 million electricity customers were dissatisfied with overall service provision according to uSwitch.

Main suppliers have implemented 13 price increases this year and saw combined profits reaching £6 billion to date.

Extrapolating a forecast from the data, the survey found six out of ten customers (15.3 million) did not believe they were getting value for money from their supplier.

Overall, customer satisfaction levels were down an average of seven per cent year-on-year.

Ann Robinson, director of consumer policy at uSwitch, said: "The worrying thing for all of us is that whilst prices have gone skyward customer service has gone down across the board.

"It's not so much a case of energy companies resting on their laurels, as holidaying on them."

Bookmark with:
Bookmark with: Digg Digg Bookmark with: Delicious Bookmark with: Reddit Reddit Bookmark with: StumbleUpon StumbleUpon Bookmark with: Google Google Bookmark with: Technorati Technorati Bookmark with: Netvouz Netvouz

Latest News:

Search News
News Front Page
Accountancy / Tax
Advertising / PR
Armed Forces
Aviation / Aerospace
Banking / Finance
Charities / Voluntary
Childcare / Youth
Construction / Property
Customer Services
Education / Training / Teaching
Emergency Services
Engineering / Electronics
Entertainment / TV / Theatre
Graduate Roles
HR / Recruitment
Health / Beauty
Hotel / Catering / Restaurants
IT / Internet
Insurance / Pensions
International / Overseas
Management / Business
Manufacturing / Industry
Media / New Media / Creative
Medical / Healthcare
Pharmaceutical Industry
Public Sector
Retail / Wholesale
Sales / Purchasing / Marketing
Science / Technology
Secretarial / PA / Admin
Skilled / Semi-skilled Manual
Transport / Logistics
Travel / Tourism / Leisure