Complaints against recruiters increase


Complaints against recruiters increase
There was a 25 per cent rise in the number of complaints made against recruitment agencies last year, new research reveals.

Figures released by the Recruitment and Employment Confederation (REC) indicate temporary workers have the most grievances, accounting for half of the 685 complaints made in 2006.

The majority of the gripes involved the practices of individual agencies when dealing with complaints and customer service, although payment, the non-receipt of contracts and CVs being sent without permission were also problem areas.

Geographically the London region was found to have the most complaints with 35 per cent, while IT and Communications proved to be the industry sector with the highest proportion of moans.

Marcia Roberts, REC chief executive, commented: "The continued increase in the number of complaints and queries is linked to a much greater awareness of the REC standards function rather than any increase in bad practice.

"The overall number of complaints is in fact extremely low when you take into account the overall size of REC membership. The industry is becoming more professional and more accountable.

"The work of the Professional Standards team has continued to drive the REC's campaign to enhance the perception and standing of the UK recruitment industry."

Related categories: HR / Recruitment.

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