Companies' reputations 'rely upon handling conflict'


Companies' reputations 'rely upon handling conflict'
A company can improve or sour its reputation in the eyes of potential job candidates through the way it handles conflicts.

In a survey conducted by the Centre for Effective Dispute Resolution of Chartered Institute of Public Relations (CIPR) members it was discovered that only 33 per cent of organisations could manage conflict well.

Furthermore, 68 per cent named companies that had a bad reputation at dealing with problems, such as the NHS, Royal Mail and British Airways.

Director general of the CIPR Colin Farrington pointed out that managing a crisis effectively is very important.

"Conflict can't always be avoided but whether an organisation's reputation stands or falls as a result is probably less to do with the particular situation and more to do with how that organisation manages its business and communications strategy generally," he said.

The way a firm deals with a problem has a "longer-lasting effect than people expect", he added.

A survey by Croner last week discovered that many companies are not matching their benefits packages with the lifestyles of their employees.

Related categories: HR / Recruitment.

Bookmark with:
Bookmark with: Digg Digg Bookmark with: Delicious Bookmark with: Reddit Reddit Bookmark with: StumbleUpon StumbleUpon Bookmark with: Google Google Bookmark with: Technorati Technorati Bookmark with: Netvouz Netvouz

See also:

Latest News:

Search News
News Front Page
Accountancy / Tax
Advertising / PR
Armed Forces
Aviation / Aerospace
Banking / Finance
Charities / Voluntary
Childcare / Youth
Construction / Property
Customer Services
Education / Training / Teaching
Emergency Services
Engineering / Electronics
Entertainment / TV / Theatre
Graduate Roles
HR / Recruitment
Health / Beauty
Hotel / Catering / Restaurants
IT / Internet
Insurance / Pensions
International / Overseas
Management / Business
Manufacturing / Industry
Media / New Media / Creative
Medical / Healthcare
Pharmaceutical Industry
Public Sector
Retail / Wholesale
Sales / Purchasing / Marketing
Science / Technology
Secretarial / PA / Admin
Skilled / Semi-skilled Manual
Transport / Logistics
Travel / Tourism / Leisure