Businesses lose millions through lack of lunchtime cover

02-08-2006

Consumer-facing businesses such as shops and offices could be losing millions of pounds due to not having enough people to answer the telephone at lunchtime.

Research from VoIP provider Voice4IP found that between 12pm and 2pm, the number of unanswered calls at British businesses increased considerably, typically doubling in comparison to other times of day.

However, the pattern is not repeated for companies operating in the business-to-business sector, where in many cases the number of unanswered calls falls during this time.

The figures reflect the difficulty of doing business with companies at lunchtime, due to underestimation of the level of demand, Voice4IP claimed.

"The information we have uncovered shows the difficulty that many people are having in doing business with companies at lunchtime," Phil Wedgwood, managing director of Voice4IP.

"Today, consumers want everything 'yesterday' so these firms are likely to be losing new business and frustrating any existing customers calling their offices."



Bookmark with:
Bookmark with: Digg Digg Bookmark with: Del.icio.us Delicious Bookmark with: Reddit Reddit Bookmark with: StumbleUpon StumbleUpon Bookmark with: Google Google Bookmark with: Technorati Technorati Bookmark with: Netvouz Netvouz

Latest News:

Search News
News Front Page
Accountancy / Tax
Advertising / PR
Armed Forces
Automotive
Aviation / Aerospace
Banking / Finance
Charities / Voluntary
Childcare / Youth
Construction / Property
Customer Services
Education / Training / Teaching
Emergency Services
Engineering / Electronics
Entertainment / TV / Theatre
Graduate Roles
Health / Beauty
Hotel / Catering / Restaurants
HR / Recruitment
Insurance / Pensions
International / Overseas
IT / Internet
Legal
Management / Business
Manufacturing / Industry
Media / New Media / Creative
Medical / Healthcare
Pharmaceutical Industry
Public Sector
Retail / Wholesale
Sales / Purchasing / Marketing
Science / Technology
Secretarial / PA / Admin
Skilled / Semi-skilled Manual
Telecommunications
Transport / Logistics
Travel / Tourism / Leisure