British Gas voted 'worst energy supplier'

14-05-2007

British Gas voted 'worst energy supplier'
British Gas has been voted the UK's worst energy supplier, according to a survey by price comparison website uSwitch.

Customer satisfaction remained low for the company despite cutting prices twice this year and taking a total of £207 off its average energy bill.

However there was some positive news for the firm, with its customer satisfaction rating increasing by 11 per cent compared to six months ago.

Today's results show that just over half (55 per cent) of its customers say they are now satisfied with its service but only 34 per cent would recommend British Gas to a friend.

In contrast, Scottish and Southern Energy was voted the best supplier by the 6,552 survey respondents – 70 per cent of their customers said they were satisfied with the service.

"Suppliers are not pushing the right buttons for consumers. Even with prices coming down, only 45 per cent of customers think they are getting value for money - nowhere near enough," said Ann Robinson, consumer policy director at uSwitch.

"Price cuts could have been a vote winner, but the small increase in customer satisfaction smacks of a missed opportunity."

Yet Centrica-owned British Gas, which currently has 15.8 million energy accounts on supply, has confirmed its commitment to customer service in a statement from its annual general meeting released today.

"We continue to invest in improving service for residential customers, including recruiting 800 additional front line customer service staff, whilst reducing costs elsewhere in the business," the statement read.



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