Bosses urged to celebrate customer service


Bosses urged to celebrate customer service
This week is National Customer Service Week, aimed at raising awareness of the importance of the skill among professionals.

Bosses are being urged to promote the occasion through posters, banners and balloons, as well as informing staff about the importance of customer service using emails, bulletins or the intranet.

Held until the 7th, the Institute of Customer Service (ICS) hopes that morale will be boosted as good customer service is recognised among employees and the event is approached from a fun aspect.

Big firms celebrating the event are the BBC, Bank of Scotland, Dyson, HBOS and Halifax.

First ran in 2001, different events take place in each company every year. Last year, the chief executive of Haringey Homes, Stephen Clarke, went onto the shop floor and worked as an Estate Service Officer.

A recent survey by the ICS found that customers in the UK are often unhappy with the service they receive.

Related categories: Customer Services.

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