BBC outsourcing deal 'hits setbacks'

19-08-2008

BBC outsourcing deal 'hits setbacks'
A contract awarded to outsourcing company Capita to shake up the BBC's human resources (HR) operations has hit problems, according to a report.

Capita won the £100 million contract in 2006, aiming to help improve aspects of the company's HR procedures, such as staff development, payroll issues and recruitment.

However, the partnership has reportedly experienced problems of late, such as complaints from unions and claims that BBC employees are not satisfied with the terms, Personnel Today related.

Admitting the initial hitches, BBC people director Stephen Kelly said that "any outsourcing contract has its challenges".

He continued: "Both the BBC and Capita are absolutely committed to addressing these and we have a big programme in place to change and simplify our processes."

Just two months after the commencement of the contract, several of Capita's new recruits went on strike when the company attempted to move them on to non-BBC work.

Related categories: HR / Recruitment.


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